Support

Zymotic Diagnostics International has served Pakistan's healthcare sector since 1993 from our headquarters at 4th Floor, Business Centre, Regency Road, New Civil Line, Faisalabad. Founded by Mr. Muhammad Amin Zaidi, we supply clinical diagnostic instruments and reagents with installation support and after-sales service nationwide. Learn more on our About page at https://zymoticdiag.com/about/.

We are an authorized importer for Goldsite (Nephstar, FIA GO), ERMA, Biotecnica, HORRON, and Sinothinker — covering chemistry, hematology, electrolyte, special protein, and immunofluorescence platforms plus a broad reagent and rapid-test portfolio. Browse brand hubs at https://zymoticdiag.com/brands/ or the full catalog at https://zymoticdiag.com/products/.

Our catalog is organized into Chemistry, Special Chemistry / Protein, Electrolyte, Hematology, and Reagents & Kits. This includes automated analyzers (e.g. Biotecnica BT series, ERMA hematology systems, HORRON H900 electrolyte analyzer), Goldsite Nephstar and Goldsite FIA GO instruments, and over 40 reagent and rapid-test kits for inflammation, diabetes, cardiac markers, hormones, thyroid, coagulation, and infectious disease testing. See https://zymoticdiag.com/products/.

Visit https://zymoticdiag.com/contact/ and submit the inquiry form with your organization name, product of interest, and contact details. You can also email zymoticdiag@gmail.com or call 0333-1606040, 0332-0004946, or 0333-6669282. Our sales team typically responds within 1–2 business days with pricing and availability.

Clinical instruments (chemistry, hematology, electrolyte, and analyzer platforms) are quoted individually and usually include delivery, installation, and operator training. Reagents, cartridges, and rapid-test kits are ordered by assay type and pack size — specify the product name or model when contacting us. Use the product detail pages at https://zymoticdiag.com/products/ to identify the exact model and brochure before requesting a quote.

Goldsite GPP-100 cartridge-based assays are designed for the Goldsite Nephstar and Goldsite Nephstar Plus specific protein platforms. Examples in our catalog include HbA1c, CRP, D-Dimer, IgG/IgM/IgA, complement panels, and related inflammation and diabetes markers. Goldsite Nephstar Plus also supports HbA1c, CRP, microalbumin (mALB), and SAA from a compact on-desk workflow. See the Goldsite brand page at https://zymoticdiag.com/brands/goldsite/ or contact us to confirm kit compatibility.

The Goldsite FIA GO is a point-of-care immunofluorescence analyzer using time-resolved fluorescence (TRFIA) for quantitative results across cardiac, inflammation, hormone, thyroid, infectious disease, and diabetes assays. We provide on-site setup and operator training on request through https://zymoticdiag.com/support/.

Yes. We offer on-site installation, commissioning, and hands-on operator training for clinical instruments sold through Zymotic Diagnostics. Laboratory staff can also schedule a dedicated training session via the Request Training button on https://zymoticdiag.com/support/ or by contacting us at https://zymoticdiag.com/contact/.

We deliver nationwide from our Faisalabad headquarters to 25+ cities including Lahore, Karachi, Islamabad, Rawalpindi, Multan, Peshawar, Abbottabad, Hyderabad, Quetta, and more. See https://zymoticdiag.com/delivery/ for the interactive map and city service pages.

For instrument errors, reagent questions, or service requests, contact us by phone or email with your organization name, product model, and a brief description of the issue. Our technical team will guide you through troubleshooting or arrange a site visit when needed. Start from https://zymoticdiag.com/support/ or https://zymoticdiag.com/contact/ for the fastest response.

PDF brochures are available on each product detail page and in our Support Downloads library at https://zymoticdiag.com/support/downloads/. Search by product name to find chemistry, hematology, electrolyte, Goldsite Nephstar, Goldsite FIA GO, and reagent documentation.

Goldsite publishes official operation tutorials on their support site and YouTube channel. We embed relevant tutorials on https://zymoticdiag.com/support/ for products in our catalog — for example Goldsite Nephstar HbA1c assay steps and the 6-in-one respiratory pathogens combo test. For instruments without a public video, request training through Zymotic instead.

Store unopened kits at the temperature range stated on each product label — typically room temperature or 2–30 °C for most rapid tests and refrigerated for some liquid reagents. Do not use kits past the printed expiry date. Keep cartridges and foil pouches sealed until use, and avoid exposure to direct sunlight or humidity. Contact us at https://zymoticdiag.com/contact/ if you need storage guidance for a specific assay.

Phone: 0333-1606040, 0332-0004946, or 0333-6669282. Fax: 041-2408524. Email: zymoticdiag@gmail.com. Address: 4th Floor, Business Centre, Regency Road, New Civil Line, Faisalabad. For quotations and support inquiries, use https://zymoticdiag.com/contact/ or call during standard business hours (Monday–Saturday, Pakistan time).

Contact us for quotations, delivery scheduling, spare parts, reagent orders, and general troubleshooting. Schedule a training session when onboarding new staff, commissioning a new analyzer, or when repeated operator errors suggest a hands-on refresher is needed — especially for Goldsite Nephstar, Goldsite FIA GO, chemistry, hematology, and electrolyte systems. Start at https://zymoticdiag.com/support/.